Terms of Service
Last updated: July 2026 (draft)
1. What Vivamo is
Vivamo is a platform where personal trainers (PTs) run their business — bookings, payments, training programmes, progress tracking, nutrition and messaging — and where their clients train with them. PTs are independent businesses; Vivamo is not a party to the training relationship and does not employ PTs.
2. Accounts
One account per person, identified by email (passwordless sign-in links). You must be at least 13. You’re responsible for what happens under your account and for keeping your email inbox secure, since it signs you in.
3. Bookings & payments
Card payments are processed by Stripe; money for a session goes to the PT’s own Stripe account and Vivamo keeps a small booking fee shown at checkout. A booking is confirmed when payment succeeds. Each PT sets a cancellation window: outside it you can cancel (full automatic refund) or reschedule yourself; inside it, changes go through the PT. Some sessions are arranged and paid outside Vivamo — no money moves through the platform for those.
4. Meal-plan subscriptions
A PT may offer meal planning as a monthly subscription billed through Stripe on the PT’s account. Cancelling stops renewal; access continues to the end of the paid period. Vivamo takes a percentage of each cycle.
5. Health disclaimer
Vivamo stores training and nutrition information but provides no medical advice. Programmes, meal plans and macro targets are authored by your PT, not by Vivamo. Consult a doctor before starting a new exercise or nutrition programme, and tell your PT about injuries or conditions.
6. Acceptable use
No unlawful, abusive or fraudulent use; no scraping or attempting to access other people’s data; no uploading content you don’t have the right to share. We may suspend accounts that put other users or the platform at risk.
7. Your content & your data
You keep ownership of what you upload. You can download your data or delete your account at any time from your profile. Financial records of paid bookings are retained after deletion (with your name removed) as described in the Privacy Policy.
8. Liability
The service is provided “as is”. To the extent the law allows, Vivamo is not liable for the conduct of PTs or clients, for training outcomes, or for indirect losses. Nothing limits liability that cannot lawfully be limited. [Placeholder — legal to finalise.]
9. Changes & contact
We may update these terms; material changes will be flagged in-app. Questions: support@vivamo.fit [placeholder address — legal/owner to confirm].
See also the Privacy Policy.